Leading Loyalty

Leading Loyalty
By:Sandy Rogers,Leena Rinne,Shawn Moon
Published on 2019-04-16 by AMACOM

In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline team is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters? What makes people stick with you for the long haul? The industry experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Now Fierce Loyalty reveals the principles and practices of these everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof. Full of eye-opening examples and practical tools, Fierce Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions Listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Even small improvements mean a big boost to your bottom line…and improves your business overall.

This Book was ranked at 10 by Google Books for keyword what they dont teach you at harvard business school.

Book ID of Leading Loyalty's Books is u-hWDwAAQBAJ, Book which was written bySandy Rogers,Leena Rinne,Shawn Moonhave ETAG "DhDvp96hfgU"

Book which was published by AMACOM since 2019-04-16 have ISBNs, ISBN 13 Code is 9780814439609 and ISBN 10 Code is 0814439608

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