Know What You Don't Know
By:Michael A. Roberto
Published on 2009-01-29 by Pearson Prentice Hall
Problems remain hidden in organizations for a number of reasons, including fear, organizational complexity, gatekeepers who insulate leaders from problems that are coming up, and finally, an overemphasis on formal analysis in place of intuition and observation. This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; |connect the dots| among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a |Red Pencil Award|; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.
This Book was ranked at 15 by Google Books for keyword what they dont teach you at harvard business school.
Book ID of Know What You Don't Know's Books is YdYkY2PYclUC, Book which was written byMichael A. Robertohave ETAG "ZA1Gwr7kqo0"
Book which was published by Pearson Prentice Hall since 2009-01-29 have ISBNs, ISBN 13 Code is 9780135072820 and ISBN 10 Code is 0135072824
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Book which have "224 Pages" is Printed at BOOK under CategoryBusiness and Economics
This Book was rated by 3 Raters and have average rate at "3.5"
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